[usPropHeader] Error loading user control: The file '/CMSWebParts/WK.HLRP/LNC/LNCProductHeader.ascx' does not exist.

Buy this Article for $7.95

Have a coupon or promotional code? Enter it here:

When you buy this you'll get access to the ePub version, a downloadable PDF, and the ability to print the full article.


de-escalation, incivility, physical violence, verbal violence, workplace violence, zero-tolerance policy



  1. Strickler, Jeffery DHA, RN, NEA-BC


Abstract: This article takes a look at the incidence of verbal or physical violence nurses face on a daily basis and examines the importance of preparedness in handling potentially violent situations in the workplace.