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Keywords

parents, preparation, policy, research

 

Authors

  1. Eaton, Sue MSW, CCLS
  2. Everson, Claire RN, CNOR, CCAP, LMT
  3. Jirava, Jessica BA, CCLS
  4. Zwingman-Bagley, Cheryl MSN, RN, CNAA-BC

Abstract

Consumers are driving outcomes in healthcare. In children's hospitals, the consumers are the parents and the patients. This article describes the process undertaken to respond to parents' requests to be present during the induction of anesthesia in their child. The process of changing long-standing practices in a complex organization undergoing major change in becoming a children's hospital is described in detail.