[usPropHeader] Error loading user control: The file '/CMSWebParts/WK.HLRP/LNC/LNCProductHeader.ascx' does not exist.

Authors

  1. NAOMI, ISHIOKA RN, BSN

Article Content

[black small square] I was disappointed in your advice to the nurse-manager who asked for ways to deal with patients who never seem satisfied with anything. One suggestion was to assign nurses with "good communication skills" to these patients ("Communication: Picky, Picky", Advice, p.r.n., January 2004). This isn't good for the morale of nurses who are considered "nice" or "good with difficult patients." Instead of pushing the responsibility on her "nice" nurses, this manager could sit down with the dissatisfied patient or family member, discuss the reasons for the dissatisfaction, and explain the unit routine. In my experience, patients who are irate either don't know what to expect in a hospital or are just plain scared. A kind person sitting down and explaining what to expect can go a long way.

 

Giving a patient an outlet for frustration can also help. The manager can explain that she's the boss and offer to stop by each morning to hear the patient's concerns.

 

The comments appearing in this column are excerpted from readers' correspondence. Send your letter, complete mailing address, and credentials to: Letters Editor, Nursing2004, 323 Norristown Rd., Suite 200, Ambler, PA 19002, or e-mail to nursing@lww.com. Please include your e-mail address and daytime telephone number.

 

HOW TO REACH US

We want to hear from you, so please feel free to get in touch. For best response, use the numbers and addresses listed below so you'll reach the people who can help you right away.

 

Want to submit a manuscript or need author guidelines? Call us at 1-800-346-7844, ext. 7702. You can also view our author guidelines on our Web site, http://www.nursing2004.com (click "Journal Information").

 

Have article-related comments, questions, or reactions? Write to Nursing2004 at 323 Norristown Rd., Suite 200, Ambler, PA 19002-2758, or e-mail nursing@lww.com (please include your mailing address).

 

Want to subscribe? Or have problems with your subscription or billing, or need to change your address? Call 1-800-879-0498.

 

Looking for home-study continuing-education opportunities? Call the Continuing Education Department at 1-800-933-6525 and ask about our CE products or call 1-800-530-2378 to order. Access CE tests online at http://www.nursingcenter.com/ce/nursing.

 

Want a copy of our annual index? Access indexes from 1995 to 2003 at http://www.nursing2004.com (click "Journal Information") or send a self-addressed, stamped business-sized envelope with your request to Nursing Index, 323 Norristown Rd., Suite 200, Ambler, PA 19002-2758.

 

Have information on new products? Send it to Kristen Rippman at Nursing2004, 323 Norristown Rd., Suite 200, Ambler, PA 19002-2758.

 

Have questions about the books or videocassettes we offer? Call our book division at 1-800-666-5597 (or 1-800-331-3170 if you're calling on behalf of an institution).

 

Interested in getting copies or reprints of articles in Nursing? Quotes of up to 500 words from any issue are permitted, for noncommercial purposes, with credit to Nursing2004, except for articles bearing a copyright notice of others. Authorization to photocopy (reproduction of articles via photocopy equipment) up to 100 copies of items from Nursing2004 for educational, noncommercial purposes is granted at no cost by Lippincott Williams & Wilkins, except for articles bearing a copyright notice of others. Requests for other purposes or for over 100 copies are authorized provided that the appropriate fees are paid to the Copyright Clearance Center (CCC), 222 Rosewood Dr., Danvers, MA 01923, telephone 978-750-8400 (ref. Nursing2004, ISSN 0360-4039, specifying volume, number, date, and title of article). Reprints (nonauthor) in large quantities, for commercial or academic use, may be purchased from the publisher. For information and pricing, please contact Dave Hughmanick, Manager-Commercial Reprints, 351 W. Camden St., Baltimore, MD 21201; phone: 410-528-4077; fax: 410-528-4264; e-mail: dhughman@lww.com. For republishing information, click http://www.lww.com/resources/permissions or write to Permissions Department, 530 Walnut St., Philadelphia, PA 19106; fax: 215-521-8466; e-mail: permissions@lww.com.

 

N0504