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  1. Hagenow, Norma R. RN, MBA


Do we always "keep our eye on the ball"-the patient? Do we continue to put our hearts and souls, as leaders, into building and supporting that relationship between persons serving and persons served? This article illuminates both the challenges and benefits of implementing a sustainable person centered care model. Patient-centered care (PCC) models have been around for many years, and in fact, many hear "PCC" and cringe. Nurses in particular view such models as economic tools for productivity. It is then hypocrisy to be carrying a name such as PCC. And yet, despite the history and the barriers, it is the only model for a better way of providing health care in America. The author shares her models on how to begin this work of transformation and create a new culture that always "points to true north"-the persons served and the persons serving.