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  1. Crow, Gregory EdD


This article provides an overview of the American health care system operations within the context of the transition from the industrial to the information/technology age. According to Francis Fukuyama, this transition has forever changed the trust relationship between organizations and employees. Trust is a necessary component of our everyday lives and, in an organizational sense, trust is the precursor to shared values. The degree to which personal and organizational values are shared is what gives an organization its social capital. In order for an organization to be successful, it must be rich in social capital.